Tech Support FAQs


Information Systems Department

Contact us at (714) 879-3901 ext. 2607, or ishelpdesk@hiu.edu


Student Portal
  1. Why am I getting an "Error Occurred" message when I log into the Student Portal?
  2. How do I register for classes?
  3. Where do I find my 1098T?
  4. How do I change my student portal password?
  5. I previously attended HIU. How do I start a new application?
  6. How do I view grades?
  7. How do I change my information?
  8. I am going through online registration and I received an "Error Occurred" message.
  9. What if my question is not listed here?
Email
  1. Why are my emails not loading?
  2. I’m not receiving any new emails
  3. I am getting a message that my mailbox is full. What do I do?
  4. How do I delete multiple emails at a time?
  5. Can I forward my email to my personal email?
  6. Can I put my email on my smart phone or tablet?
  7. What do I do if I receive SPAM emails?
  8. How do I reset my password?

Student Portal

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1. Why am I getting an "Error Occurred" message when I log into the Student Portal?

  • Certain versions of web browsers do not support the Student Portal Home Page. Please try different web browsers such as Google Chrome, Safari, or Opera to access your Student Portal Home Page
  • However, if you do not want to down load a new browser, and you are using Mozilla Firefox, after receiving the above message click the "Back" button on your upper right hand side; then, click the "Site Index" link under the login request. Once you click this link, you are viewing the skeleton of the portal. Everything is there minus the homepage
  • If you are using Internet Explorer, turn the compatibility mode on by holding down the "Alt" and "t" keys at the same time, this will open your tools window. Check the "compatibility" view option, make sure you select hiu.edu and then click "ok" to make it compatible

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2. How do I register for classes?

At the welcome screen, note any holds that may exist on your registration
  • Click on the hold icon to determine who to talk with regarding any registration holds
  • All holds must be addressed and removed by the issuing department in order to register online
Registering for classes:
  • To register, click Academics > Online Registration – a new window will open
The following directions will directly correspond to the "3 easy steps" at the top of the screen.

1) Select ➞ 2) View ➞ 3) Register

  • Step 1 - Select
    1. Course selection may be performed by 1) the list of required courses, or 2) a search for individual courses. (Course Search is located in the upper left corner of the screen)
    2. If the desired course is unavailable in the required courses, you may make your selection by searching for the individual course in "Course Search"
      NOTE: You may need to search for courses either as a required course or an elective course to obtain the desired results
    3. Select the course by clicking the plus sign (+) next to the course number. Keep in mind that more than one course section (e.g. LDR1100 A or LDR1100 B) may be available. Be sure that you have entered the course number exactly as it appears on the course schedule (e.g. BIB1100-NT). Therefore, you can be sure you have selected the appropriate course with your preferred day and time of attendance
  • Step 2 - View
    1. To verify course selection click "View Courses" to proceed to Step 2. Carefully review the courses selected to make sure everything is correct
  • Step 3 - Register
    1. To finalize your course registration click "Proceed to Final Step" – validate course selection. If any changes are required, it is important that you have finalized registration. After registration is finalized, please see the Registrar’s Office regarding any corrections or changes to your schedule
You may make additions to your schedule by clicking "Return to View Courses"
To finalize and submit your course selections click "Complete/Notify Advisor."
  • A dialogue box will appear to confirm that a notice will be forwarded to your advisor. Click "OK" to complete
Changes to Registration:
  • To make any changes to your schedule (i.e. corrections, adding, dropping, waitlist additions), complete a Change of Registration form available at the Registrar’s Office
If you are having trouble logging in to your account, please call (714) 879-3901 ext. 2607. If you are having trouble with Online Registration, please contact the Registrar’s Office at (714) 879-3901 ext. 1606

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3. Where do I find my 1098T?

Once you log into your student portal, your 1098T will be under "My Finances"


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4. How do I change my student portal password?

Once you log in, the password reset option is under "My Profile"


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5. I previously attended HIU. How do I start a new application?

Go to my.hiu.edu and click "Apply HERE!" under "Student Portal" you will see the Welcome to HIU’s Admissions Application


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6. How do I view grades?

Once you log in, click the "Academics" button on the left. It will drop down and show "Your Class Schedule", "GPA Calculator", and "My Grades"


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7. How do I change my information?

To request your information to be changed, log in to the portal. Click on "My Profile". Then click "My Information". You can click the "Request Change" button on the right and indicate what needs to be changed


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8. I am going through online registration and I received an "Error Occurred" message.

  • Return to the home page of your portal. Click on the hold icon to see if you have any holds, and to determine who to talk with regarding any registration holds.
  • All holds must be addressed and removed by the issuing department in order to register online
  • If you do not have any holds on your account, and are still receiving an error message, contact your Academic Coach or the Registrar’s Office at (714) 879-3901 ext. 1606

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9. What if my question is not listed here?

  • If your question was not listed here, please go to the Information Systems website at is.hiu.edu
  • If your question is not answered, please call (714) 879-3901 ext. 2607 for assistance. Our office hours are from 8am to 5pm

Email

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1. Why are my emails not loading?

Certain versions of web browsers do not support the HIU Inbox. If you are using Internet Explorer, please turn on the "Compatibility Mode". Otherwise, try using an alternative web browser such as Google Chrome, Safari, or Opera

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2. I’m not receiving any new emails

Make sure that you have the emails sorted by date (most recent at the top) rather than name or subject

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3. I am getting a message that my mailbox is full. What do I do?

Go through your Inbox and delete old messages. Then go to your Deleted Items folder to permanently delete the messages

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4. How do I delete multiple emails at a time?

The easiest way to delete multiple emails at once is through the "Premium" client in Internet Explorer. Otherwise, you will have to check the checkbox on the left to select each message you wish to delete

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5. Can I forward my email to my personal email?

We do not support forwarding your HIU email to another email. Once the HIU email leaves the HIU network, we cannot track it. Keeping HIU emails in the HIU network ensures that if something is lost, it can be found

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6. Can I put my email on my smart phone or tablet?

  • iPad and iPhone users – Please follow the step-by-step guide in our website, www.is.hiu.edu. Under the Documentation tab, look for the "Syncing HIU Email to iPhone/iPad" link
  • All other users – We currently do not provide step-by-step guides like the ones for the Apple products. The guide that is provided for them might have the information you need. Because it is a personal devise, we are unable to assist beyond that

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7. What do I do if I receive SPAM emails?

If you receive an email that you think is "phishing" or "SPAM," report it immediately. Please go to this site for how to instructions: https://is.hiu.edu/documentations/reporting-spam-through-outlook

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8. How do I reset my password?

  • Once you log in, the change password option is under the "Option" button on the left hand side.
  • If you are an employee using a PC, you might have to change your password by holding, at the same time, the Crtl key, the Alt key and the Delete key. This will take you to a green screen that shows different options, one of them is the ‘Change Your Password’