Tech Support FAQs


Information Technology Department

Contact us at (714) 879-3901 ext. 2607, or ithelpdesk@hiu.edu


Student Portal
  1. How do I register for classes?
  2. Where do I find my 1098T?
  3. How do I change my student portal password?
  4. I previously attended HIU. How do I start a new application?
  5. How do I view grades?
  6. How do I change my information?
  7. I am going through online registration and I received an "Error Occurred" message.
  8. What if my question is not listed here?
Email
  1. Can I forward my email to my personal email?
  2. Can I put my email on my smart phone or tablet?

Student Portal

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1. How do I register for classes?

At the welcome screen, note any holds that may exist on your registration
  • Click on the hold icon to determine who to talk with regarding any registration holds
  • All holds must be addressed and removed by the issuing department in order to register online
Registering for classes:
  • To register, click Academics > Online Registration – a new window will open
The following directions will directly correspond to the "3 easy steps" at the top of the screen.

1) Select ➞ 2) View ➞ 3) Register

  • Step 1 - Select
    1. Course selection may be performed by 1) the list of required courses, or 2) a search for individual courses. (Course Search is located in the upper left corner of the screen)
    2. If the desired course is unavailable in the required courses, you may make your selection by searching for the individual course in "Course Search"
      NOTE: You may need to search for courses either as a required course or an elective course to obtain the desired results
    3. Select the course by clicking the plus sign (+) next to the course number. Keep in mind that more than one course section (e.g. LDR1100 A or LDR1100 B) may be available. Be sure that you have entered the course number exactly as it appears on the course schedule (e.g. BIB1100-NT). Therefore, you can be sure you have selected the appropriate course with your preferred day and time of attendance
  • Step 2 - View
    1. To verify course selection click "View Courses" to proceed to Step 2. Carefully review the courses selected to make sure everything is correct
  • Step 3 - Register
    1. To finalize your course registration click "Proceed to Final Step" – validate course selection. If any changes are required, it is important that you have finalized registration. After registration is finalized, please see the Registrar’s Office regarding any corrections or changes to your schedule
You may make additions to your schedule by clicking "Return to View Courses"
To finalize and submit your course selections click "Complete/Notify Advisor."
  • A dialogue box will appear to confirm that a notice will be forwarded to your advisor. Click "OK" to complete
Changes to Registration:
  • To make any changes to your schedule (i.e. corrections, adding, dropping, waitlist additions), complete a Change of Registration form available at the Registrar’s Office
If you are having trouble logging in to your account, please call (714) 879-3901 ext. 2607. If you are having trouble with Online Registration, please contact the Registrar’s Office at (714) 879-3901 ext. 1606

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2. Where do I find my 1098T?

Once you log into your student portal, your 1098T will be under “My Finances.” If you do not see it there, please contact Financial Aid Student accounts at (714) 879-3901 Ext-2202


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3. How do I change my student portal password?

If you do not remember your Student Portal password, please contact our Information Technology Help Desk by calling (714) 879-3901 Ext-2607. It is not safe to send that information via email. However, if you are already logged into the Student Portal but would like to change your current password, go to “My Profile” on the left hand side and reset it.


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4. I previously attended HIU. How do I start a new application?

Go to my.hiu.edu and click "Apply HERE!" under "Student Portal" you will see the Welcome to HIU’s Admissions Application


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5. How do I view grades?

If you are a current student, you will log into the Student Portal, click the “Academics” button on the left. The drop down will show “Your Class Schedule,” “GPA Calculator,” and “My Grades.” However, if you are currently not taking classes, please contact the Registrar’s Office at (714) 879-3901 Ext-1606

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6. How do I change my information?

To request your information to be changed, log in to the portal. Click on "My Profile". Then click "My Information". You can click the "Request Change" button on the right and indicate what needs to be changed


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7. I am going through online registration and I received an "Error Occurred" message.

  • Return to the home page of your portal. Click on the hold icon to see if you have any holds, and to determine who to talk with regarding any registration holds.
  • All holds must be addressed and removed by the issuing department in order to register online
  • If you do not have any holds on your account, and are still receiving an error message, contact your Academic Coach or the Registrar’s Office at (714) 879-3901 ext. 1606

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8. What if my question is not listed here?

  • If your question is not listed here, please contact the Information Technology Help Desk at ithelpdesk@hiu.edu or by calling (714) 879-3901 Ext-2607
  • Our IT Help Desk office hours are Monday through Friday, 8am to 5pm PT.

Email

1. Can I forward my email to my personal email?

We do not support forwarding your HIU email to another email. Once the HIU email leaves the HIU network, we cannot track it. Keeping HIU emails in the HIU network ensures that if something is lost, it can be found

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2. Can I put my email on my smart phone or tablet?

  • To sync your HIU email to your iPhone/iPad, please contact Information Technology Help Desk at ithelpdesk@hiu.edu or by calling (714) 879-3901 Ext-2607
  • For all other users – We currently do not provide a step-by-step guide like the one for the Apple products; however, this information might help you sync your HIU email to your cell phone

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