Undergraduate Admissions Coordinator

Hope International University

---

Position Information

Position Summary: The Admissions Coordinator oversees the following: 1) admissions process for all applications to the traditional on-campus programs 2) preparation of the admission reports, 3) management of primary email for TUG Admissions 4) planning/coordinating all TUG Admissions campus Visits, Events, and annual outreach schedule, and 5) provides administrative assistance to the Director of Undergraduate Admissions. 6)Manage and oversee the admissions student worker team.

Duties & Responsibilities:

The mission of these duties is to provide exceptional customer service internally and externally to facilitate a smooth and responsive application process for all applicants, which will contribute to the attainment of the enrollment goals for the TUG Admissions Office and University. The Admissions Coordinator will also oversee communication with prospective students via phone, email, and campus visits, as well as lead the front-line customer service of the admissions front desk. The incumbent will assist in coordinating a high volume of outreach/recruiting events. Additionally, this position is responsible for processing all TUG applications, including the creation and updating of all application files and the mailed communication to applicants.

• Process all TUG applications and documents, including creating and updating files, sending acceptance and file status letters, updating Anthology and Salesforce accordingly, as well as maintaining and updating the physical files.
• Maintain and operate the Salesforce Data Loader for all inquiry files, test scores, etc.
• Perform daily maintenance of address verification and duplication software in Salesforce.
• Coordinate the mailed communication flow for inquired/interested students in collaboration with the data and communication team.
• Organize, maintain, and order stock of all TUG marketing items, promotional supplies, and paper materials, including but not limited to marketing items mailed to prospective students, items used at fairs and events, items given to prospective students at tours and on-campus events, and folders and other items for the physical files.
• Organize, maintain, and order office supplies from the business office supply room and Amazon Business ordering, including the ordering of supplies for the coffee cart and special events.
• Assist with planning, organizing, and implementing all on-campus visits and events for the undergraduate admissions office, such as Hope After Hours, Early Registration Days, and Preview Days, providing excellent service to visiting students and their families.
• Oversee the scheduling, planning, and execution of all daily campus visits/tours, group tours, etc.
• Provide leadership and innovation in the creation, scheduling, planning, and implementation of on-campus events to increase campus visits and campus event attendance.
• Assist with training for all assigned student workers re: campus tour procedures, policies, mailings, etc.
• Set and achieve specific contact and visitor goals, reaching a high level of productivity.
• Oversee the creation of reports for campus visits and events, including assessment and evaluation of visit events, campus visits, and group tours/events.
• Serve as an administrative assistant to the Director of Undergraduate Admissions.
• Participate in admission office team meetings, training meetings, team-building activities, and remain informed of HIU's admission process, campus activities, and opportunities.
• Manage and oversee the admissions student team.

 

Employment Standards:

QUALIFICATIONS: To fulfill this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor's degree, with experience in customer service, customer relationship management (CRM), and event planning. Experience using Microsoft 365 Applications (Outlook, Excel, and Word).

Knowledge and Skills: Strong written and verbal communication skills, including phone and email etiquette. Strong attention to detail and organizational skills are required. Must demonstrate an ability to maintain a high level of confidentiality: strong interpersonal skills and creative, problem-solving abilities.

Mental Demands: Must be self-motivated and able to complete a high volume of repetitive tasks, and work independently, as well as part of a team.

Visual Demands: Extensive use of a computer monitor, proofreading.

Physical Demands: Extended intervals on keyboard, able to lift/move up to 25 pounds.

Environment: Friendly, fast-paced, and competitive office environment. Extensive contact with various publics of the University and the general public requires exemplary customer service skills.

Character: Must embody Christian character and be actively involved in a local church.

The above position description is intended to outline the general nature and level of work performed by people in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned.

Type: Full Time

---

Church / Organization Information

Hope International University

Location: FULLERTON, CA, United States

Contact Information

Contact Name: HR Director

Contact Email: [email protected]

Contact Phone: 714-879-3901

Contact Mailing Address: 2500 Nutwood Ave, CA, 92831