Business Systems Analyst

Hope International University

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Position Information

Organizational Relationship: Reports to the Director of Information Technology

Position Status: Non-exempt, full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Pay Range: 65,000 to 75000

Position Summary: The Business Systems Analyst supports and promotes the organization’s use of enterprise business systems; increasing institutional intelligence and effectiveness, and helping the business adapt to change.

Duties & Responsibilities: Including, but not limited to:

Business Systems Analysis

• Consult with University administration, staff, and faculty, as well as with vendors, to assess business and process requirements. Determine information systems requirements and develop specifications and procedures.
• Facilitate communication and coordination between business units and IT necessary to implement technical solutions to business requirements.

Data Analysis/Reporting

• Ascertain business objectives and gather report requirements. Develop specifications. Develop new and modify existing reports. Assist others with reporting and report specifications.
• Standardize and document reports and data elements across the University.

Technical Support

• Assist end users in using enterprise business systems, promoting effective and proper use.
• Develop and maintain training documentation and programs. Conduct training sessions.
• Document, troubleshoot, and resolve technical issues. Escalate issues as necessary to ensure issues are resolved in a timely manner.

Administrative

• Organize, facilitate, and conduct meetings and committees related to information systems and data governance.
• Establish and document policies and procedures related to the use of information systems.
• Manage projects related to information systems; manage goals and milestones and allocate or recommend resources necessary for success.
• Produce regular progress reports and status updates.
• Recommend and facilitate ongoing professional development for end-users, such as training, user group participation, and/or conference attendance.

Professional

• Adhere to departmental and University policies and procedures.
• Maintain a solid understanding of the business functions of the University.
• Stay abreast with regulatory and reporting requirements affecting the University, including those imposed by federal, state, and accreditation authorities and organizations.
• Actively engage in committee business and action items. Participate in relevant professional organizations, user groups, and conferences. Participate in formal training as required and appropriate.
• Stay abreast with current trends and developments in software, Internet technologies, threat vectors, and other areas related to the sphere of responsibilities.

Employment Standards:

QUALIFICATIONS: To fulfill this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High-school diploma required. Bachelor or higher degree in MIS or other relevant field and/or at least 3 years experience working with enterprise business systems in a relevant field preferred.
• Experience working with database applications required. Programming experience preferred.
• Experience working in the higher education industry preferred.
• Minimum of one year of experience analyzing data and producing reports.

Knowledge and Skills:

• Analytical, logical, and organizational. Effective problem-solver.
• Communication and elicitation, both oral and written.
• Effective planning, facilitation, and management.
• Business process analysis and modeling.
• Software and Information Technology systems and architecture.
• PowerShell coding, SQL queries and database concepts/theory. Computer Science and/or software development lifecycle preferred.
• Data analysis software such as Microsoft Excel. Reporting software such as Crystal Reports or Microsoft Access. Experience working with ERP/SIS is preferred.

Environment: Varying pace from moderate to very busy, service-oriented, multi-cultural. Extensive contact with support staff, faculty, students, prospective students, church leaders, and the public.

Mental Demands: Self-directed, proactive, and able to take initiative; highly organized, detail- and multi-task oriented; ability to set priorities and responsibilities; competency in problem-solving; ability to deal effectively with a variety of personalities and various cultural backgrounds.

Personal Characteristics:

• Works well with others; cooperatively and collaboratively in a team-oriented environment.
• Exhibits a spirit of service and willingness to assist others to the best of their ability.
• Exhibits professionalism in all areas; maintains high standards of integrity.
• Effective in written and oral communication; able to communicate clearly, accurately, and effectively.
• Exhibits initiative and a willingness to learn; able to quickly grasp and master new skills.
• Well-organized, able to manage projects, resources, and information.
• Able to function independently within established job responsibilities and parameters.

Environmental/Other Requirements:

• Character: Must embody Christian character and be actively involved in a local church.
• Possess a valid Driver’s License, auto insurance, and a suitable vehicle for travel to remote sites.
• Mental Demands: Able to operate well in a “busy” environment where multiple conversations/activities may be occurring at one time.
• Visual Demands: Long hours of viewing computer monitor screens.
• Physical Demands: Able to lift, grasp, stoop, and carry up to thirty pounds, as required.
• Environment: IT offices. Fluctuating noise levels from computers and network hardware, discussions, and guests.

Do you need an accommodation to perform the essential functions of this job? 

If yes, please describe which tasks, if any, you will need an accommodation to perform, and explain what type of accommodation you will need below. The University will review your request and determine whether a reasonable accommodation exists which would allow you to perform the essential functions of the job without imposing hardship on the University, or other employees, or posing a direct threat to the health and safety of staff and faculty.

Physical requirements

Frequent pushing, carrying, lifting

Standing	30%
Walking	30%
Sitting	40%
Lifting	25+lbs.
Carrying	25+lbs.
Pushing	25+lbs.

Internal and external relationships

Internal: Director of I.T, VP for Business and Finance, staff, faculty, and students

External: Community partnerships and Prospective Students and their Families

The above position description is intended to outline the general nature and level of work performed by people in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned.   

Type: Full Time

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Church / Organization Information

Hope International University

Location: Fullerton, CA, United States

Contact Information

Contact Name: Ashley Leann Fernandez

Contact Email: [email protected]

Contact Phone: 7148793901

Contact Mailing Address: 2500 East Nutwood Ave, Fullerton, 92831